Politique de remboursement

1. Timeframe for Returns and Exchanges

You can request a return or exchange within 30 days from the date of delivery.

This applies to both returns for personal reasons and product-related issues.

2. Conditions for Returns and Exchanges

The item must be in its original condition, with all original tags attached and intact.

Items must be unworn, unwashed, unaltered, and unused.

3. How to Initiate a Return or Exchange

To request a return or exchange, please contact our customer support team at service@haveninlife.com.

Please include your order number, the item(s) you wish to return or exchange, and the reason for your request. If the item is damaged, defective, or incorrect, please also include clear photos showing the issue.

Our customer support team will respond within 24 hours.

Please contact us before sending any items back. We will provide the appropriate return instructions and confirm whether the item needs to be returned.

Please do not send your return to the address shown on the original package unless instructed to do so by our customer support team.

4. Refunds and Exchanges

Once your returned item has been received and confirmed to meet our return requirements, we will process your refund or exchange as soon as possible.

Refunds will be issued to the original payment method used for the purchase whenever possible.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If a refund can no longer be issued to the original payment method due to the payment provider's refund time limits, the refund may be issued as store credit.

For product-related issues, not all cases require the item to be returned. If a return is required, Haven In Life will cover the return shipping cost.

For returns due to personal reasons, the refund will cover the item price only. Original shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Return Reason	Return Period	Refund Amount	Return Shipping
Damaged, Defective, or Incorrect Item (Photo/Proof Required)	30 Days from Delivery	Full Refund — Item Price + Original Shipping Fee	Not all cases require a return. If a return is required, Haven In Life covers the return shipping cost.
Personal Reasons (Size, Fit, Color Preference, Change of Mind, etc.)	30 Days from Delivery	Item Price Only — Original Shipping Fee is Non-Refundable	Customer is responsible for return shipping costs.